Refund Policy

1. Eligibility

• All payments are non-refundable by default unless required by law
• Subscription cancellation only stops future renewals at period end
• Duplicate/incorrect charges are handled via account credit or billing adjustment first

2. Non-Refundable Cases

• Consumed credits or already-used paid capabilities
• User mistakes or change-of-mind requests
• Account restrictions caused by Terms violations

3. Request Window

• One-time purchases: generally within 30 days
• Subscription renewals: generally within 14 days
• Special incidents may be reviewed case-by-case

4. How to Request

Send an email to support and include:

• Account email
• Order/transaction ID
• Purchase date and reason
• Relevant screenshots or supporting evidence

5. Cancellation vs Refund

• Canceling subscription stops future renewals only
• Benefits remain active until the current period ends
• No prorated cash refunds for consumed or active-period benefits unless required by law

6. Processing Time

• Initial support response: usually 1-2 business days
• Duplicate/incorrect charges are reviewed for account credit or billing adjustment
• Any legally mandated refunds follow payment rail timelines

7. Policy Updates

We may update this policy from time to time and post revisions with a new effective date.

Contact

• Support: support@myviewiq.ai
• Website: https://myviewiq.ai
• Business Hours: Mon-Fri 09:00-18:00 (UTC+8)